Legal Name

MA. FATIMA AIZA MAMASIG ELLOSO

Address and Phone number

We will disclose without delay if requested.

Email address

ice.elloso@gmail.com

Head of Operations

ice ELLOSO

Additional fees

delivery fees according to each product and shipping location

Exchanges & Returns Policy

＜Returns and exchanges requested by customers＞
Items before shipping: You can cancel your order by pressing the cancel button on the website.
Items after shipping: Unopened items can be refunded or exchanged for items of equal or lesser value only if you contact ice.elloso@gmail.com within 10 days of the arrival of the item. We do not accept returns or exchanges of items after opening.

＜Returns and exchanges for defective goods and services＞
Please contact ice.elloso@gmail.com. We will refund or exchange with new products at our shipping cost.

Delivery times

Orders will be processed within 2-3 business days.
Products locally made should be received within 7 days. For order on demand products please allow for up to 21 days for the product to be received.

Accepted payment methods

Credit cards or via local bank transfer

Payment period

Credit card payments are processed immediately, while local bank transfers must be sent within 3 days of the date of order.

Price

Amounts listed on each product page